Resolved -
No further issues reported or observed, so we'll now close the incident. This appears to have been caused by a configuration change at our cloud-based storage system provider, although we're still conducting full root cause analysis. Sincere apologies for the disruption caused.
May 1, 11:31 BST
Monitoring -
Regrettably, any scheduled reports that have not run will need to be manually re-run. Our testing indicates that file storage is now working as expected though. Should you continue to experience issues, please contact the Support Team via your usual routes. We will continue to monitor the situation through the morning.
May 1, 10:03 BST
Identified -
File storage is now working, so any existing files can be read and any new files can be written. We are now looking into the implications for anything that should have run earlier (e.g. scheduled reports).
May 1, 09:15 BST
Investigating -
We are receiving reports that file storage and retrieval is not working, which includes exports, forms, reports, amongst other things. We are urgently investigating. You may see an error message along this lines of "This request is not authorized to perform this operation"
May 1, 08:53 BST